Shipping policy
Shipping Policy
At Steel Horse Apparel, we know riders don’t like to wait around. That’s why all orders are processed and dispatched within 24 hours (Monday–Friday, excluding public holidays). Orders placed on weekends or public holidays will ship the next working day.
Shipping Methods & Delivery Times
Free Shipping Order 3 or more items and get free standard shipping — worldwide, on every order. No code needed; the discount applies automatically at checkout.
Delivery Timeframes
| Region | Service | Estimated Delivery |
|---|---|---|
| United Kingdom | Standard | 2–4 business days |
| United Kingdom | Express | 1–2 business days |
| United States | Standard | 3–5 business days |
| Australia | Standard | 3–6 business days |
| Canada / EU / New Zealand | Standard | 5–10 business days |
| Rest of World | Standard | 5–10 business days |
Timeframes are estimates from dispatch and may vary during peak periods.
Fulfilment Orders are fulfilled by our production partners Printify and MerchPanda. Items are printed and dispatched within 2–5 business days of your order being placed.
Tracking You'll receive a tracking link by email once your order has been dispatched.
Questions? If you have any questions about your order, please contact us and we'll be happy to help.
Tracking Your Order
Once your order hits the road, you’ll receive an email with your tracking number so you can follow its journey. If you don’t see it, check your spam/junk folder or reach out to us at info@steelhorse.shop.
Customs, Duties, and Taxes
For international orders, customs, duties, and taxes may apply depending on your country’s regulations. These charges are not included in our shipping fees and must be paid by the customer. Please check with your local customs office for more information.
Shipping Costs
Shipping costs are calculated at checkout based on your location and chosen delivery method.
- Free Shipping Order 3 or more items and get free standard shipping
- Express options available at an extra cost
Lost or Delayed Packages
Sometimes the road throws up delays. If your order hasn’t arrived within the expected timeframe, get in touch and we’ll help track it down.
Address Accuracy
Please make sure your shipping details are correct at checkout. We can’t be responsible for lost or delayed orders caused by incorrect addresses.
Contact Us
Got a question about your delivery? Drop us a line at info@steelhorse.shop or use our Contact Us page.